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Customer Success
Lead a total transformation to smart manufacturing with Plex by your side.
We are with you throughout your Plex journey to support you in achieving your goals of transforming and expanding your business.
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Focus
There are many pieces to take into account during implementation, and no plan looks exactly the same. We don’t do cookie-cutter here. Plex Customer Success will create a program that focuses on your unique and very specific business goals and that accelerates your success and time-to-value.
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Transform
Change is hard at any company, and it can be especially difficult in manufacturing. But Plex has been there – thousands and thousands of times. As you usher into a better, smarter way of manufacturing, you’ll have Plex’s expertise and experience available to you, every step of the way.
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Expand
It takes time to fully transform as an organization. It requires adapting to changes in the market, customer demands, and organizational goals. We are with you every step of the way to help you meet those goals so you can focus on the growth of your company.
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"We get more advantage from Plex than we could with SAP or a similar system. This is the system of the future. Any company looking to outperform its competition and invest for the future will find its way to Plex."
Jim Piper, President, Ralco IndustriesA Proven Process
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Plan
We identify business needs and create a methodical and repeatable plan customized to your objectives and available resources.
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Product Education
We help you gain the knowledge and skills needed to support your implementation and users.
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Use Case Validation
Expedite time-to-value with out-of-the-box configuration models, then work with us to identify any gaps for additional configuration adjustments to meet your business needs.
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Configuration
We embed Plex admins in-house to prepare your team for implementation and guide them every step of the way to ensure success.
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Readiness
We make sure you are thoroughly prepared for launch by loading legacy data and ensuring you have the proper tools, hardware, and support infrastructure in place.
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Deploy
This is go-live time! Plex will be by your side at launch and help you close out, ensuring no disruption to your business during this cut over period.
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Value Expansion
Your Customer Success Manager is committed to unlocking more value for you over the long term by assessing your business quarterly and providing recommendations.
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"We gained a better understanding and control of our inventory and increased our operational efficiencies. We’ve also reduced human errors, decreased our scrap rates, and increased the quality of our product by identifying production errors earlier in the process."
Garn Evans
VP of IT, Motus Integrated Technologies
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"Before Plex, we were often in danger of overestimating our inventory and shortshipping a customer, or underestimating inventory and building more product unnecessarily. Getting accurate inventory has had a huge effect on our bottom line."
Jeff Bender
Materials Manager, Coastal Automotive
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"Our customers aren’t going to cut us any slack just because we’re smaller than our competitors. They expect us to be able to control our manufacturing processes, give assurance of a certain level of quality, and deliver on our promises. We needed a system that could support that.
Eric Wolfe
President, Horizon Technology
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