Announcement
Now Available!
Get your copy of the 7th Annual State of Smart Manufacturing and hear from 300+ manufacturers in this new survey report!
Smarter, Together
Plex Manufacturing Blog
Smarter, Together: Connecting Customer Influence to Positive Business Outcomes (Part 4 of 4)
In earlier posts of this series, we talked about Plex’s core principles of customer influence, how we approach influence, and how we capture it:...
Read More
Smarter, Together: Measuring Customer Influence at Plex (Part 3 of 4)
In the first post of this series, we explored the concept of customer influence that permeates the culture here at Plex - how we and our customers influence one another through open dialog and feedback using four essential actions: focus, listen, share, and engage. The second post discussed the platforms in which Plex captures this valuable customer input – the purpose of which is to deliver…
Read More
Smarter, Together: How Plex Customers Influence Product Direction (Part 2 of 4)
In the first post of this series, I discussed the definition of influence - adapting behavior, products, and processes based on communication, information, and shared understanding - and the four ways that Plex approaches customer influence. Here in part two, I’m going to dive into how we capture and eventually measure it. Importantly, there is no ‘one metric to rule them all’....
Read More
Smarter, Together: What Does Influence Mean to Plex? (Part 1 of 4)
Influence, at its core, is adapting behavior, products, and processes based on communication, information, and shared understanding. In order to influence and be influenced, you have to have a deep understanding - an empathy - for the audience. That comes from having walked a mile (or 20) in another person’s shoes. ...
Read More